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Service team advisor

Caboolture
beBeeTechnical
Posted: 27 August
Offer description

Job Description:

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* The Brown and Hurley Group is a leading dealership in Australia's truck and agricultural sectors, operating 21 locations across QLD and Northern NSW.
* As a family-owned business with 78 years of experience, we specialise in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery.
* Our commitment to excellence has earned us numerous industry awards and established us as a trusted supplier to Australia's Road Transport and Agricultural sectors.
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About the Role:

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* Join our Trailer Shed team at our Caboolture dealership and enjoy the beauty of Queensland while building a rewarding career with a successful business.
* You will provide technical advice to customers and support our workshop team, working with high-quality premium brands Kenworth and DAF.
* Key responsibilities include providing expert technical advice, delivering exceptional customer service, and correctly identifying vehicle issues and advising on services.
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Required Skills and Qualifications:

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* Experience in a similar role at a truck, car, machinery, or agricultural dealership.
* Mechanically-minded problem-solvers with excellent communication skills, strong attention to detail, and organisational skills are essential.
* A truck mechanic qualification or other relevant mechanical qualification is desirable but not necessary for the right candidate.
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Benefits:

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* Opportunities for training and career advancement.
* Social events and a supportive team environment.
* Mental health and wellbeing support programs.
* Discount programs for retail, banking, and health insurance.
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Others:

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* Assist with warranty administration and inspect parts related to warranty claims.
* Ensure parts are dispatched and assist with trailer warranty policy adjudication.
* Discuss technical details with customers and keep them informed about delays or completion times.

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