Manager, Process Improvement – Fleet & Facilities
This role is responsible for supporting and uplifting Fleet and Facilities operations by driving consistent process improvements, standardising workflows, and embedding operational governance. Reporting to the General Manager, Fleet & Facilities, you will act as a trusted partner to operational managers, ensuring efficiency, compliance, and reliability across the business.
Key Responsibilities
* Drive process improvements and standardise workflows, tools, and procedures across Fleet & Facilities operations.
* Establish operational governance, reporting routines, and performance dashboards to track KPIs and compliance.
* Act as a trusted partner to Fleet & Facilities Managers, translating strategy, audits, and executive direction into BAU practices.
* Lead continuous improvement initiatives targeting safety, compliance, reliability, and cost efficiency.
* Partner with WHS, Finance, IT, Procurement, and Operations to support audit readiness and risk management.
* Develop guidance materials, playbooks, and training content to embed consistent practices across sites.
About you
* Proven experience in operational process improvement in complex, asset-heavy, or multi-site environments (fleet, facilities, logistics, infrastructure).
* Strong understanding of business-as-usual operational governance.
* Ability to influence peers and lead improvement initiatives without direct line management authority.
* Highly developed analytical, documentation, and communication skills.
* Experience applying continuous improvement methodologies (Lean, Operational Excellence) in practical, business-led ways.
What's in it for you?
* Competitive salary.
* 5 weeks Annual Leave.
* Access to our tailored Employee Novated Car Lease program.
* Opportunities for Career development and progression.
* Be part of a close knit and dedicated team that are committed to excellence.
* Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
Your prospective employer:
Part of the Emirates Group, we are Australia's largest inflight catering and retail partner. Chosen by many of the world's top airlines for our award-winning meals and outstanding service, we operate 16 catering facilities across 12 cities, employ over 4,000 people, produce over 47 million meals, and service over 252 thousand flights each year.
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