Are you an effective and inspiring **Home S**_ervice Manager_**, with strong leadership skills and an ability to influence others? Working as a Service Manager, you will pay a crucial role in overseeing the delivery of services to young people we support across a number of accommodation facilities to enable participants to live well, participate in their community, enjoy a full quality life by achieve their goals and outcomes.
In this role you will lead your team to deliver these outcomes while embedding and living our Passion, which is social inclusion for people with disability
HOBAN Recruitment has been working with Achieve Australia to recruit for a number of roles to support its mission of providing care and support to Australians living with disability.
Achieve Australia is a community organisation that has been providing accommodation and support services to people with disability since 1952. Achieve Australia champions social inclusion, focusing on the individual needs and lives of the people they work with. Achieve Australia is an NDIS registered provider and delivers expert disability support services across Greater Sydney and the Northern Rivers region of New South Wales.
Being a part of Achieve Australia means being a part of a team that makes a difference in people's lives within a supportive and friendly team environment and culture.
**Duties & Responsibilities may include but wont be limited to (as no two days are ever alike!)**
- Overseeing the service delivery and the implementation of individual client's NDIS plan.
- Proactively manage and maintain effective relationships with clients, their families and other supporting stakeholders.
- Drive workforce management and provide effective management and leadership to a group of frontline staff, including motivating, training and supporting staff to deliver exceptional care and support services to clients.
- Ensure compliance with internal policies and procedures as well as regulatory and funding bodies, e.g. NDIS Quality and Safeguard Commission, Department of Community and Justice and Office of the Children Guardian.
- Manage the interactions and reporting requirements of the Department Community & Justice (e.g. weekly reporting, weekly roster, supervised visits)
- Manages employee engagement, morale, wellbeing and promotes a positive employee experience for all staff within the sites.
- Work collaboratively with enabling functions to proactively manage the facilities, assets, financial performance and budget and Work Health and Safety
**Let's learn a little bit more about you? Do you have**:
- You are passionate about making a positive impact in the lives of young people with disability.
- Deep understanding of trauma-informed practice and behaviour support and management.
- Experience and understanding of voluntary and statutory out of home care
- Empathy, patience and genuine passion for supporting individuals with disabilities.
- Minimum 2 years experience in managing services within the disability sector or similar organisation.
- Demonstrated understanding of NDIS, the principles of Active support and human rights-based approach to service delivery.
- Ability to transform the performance and culture in the workplace, with a commitment to client outcomes and a positive employee experience.