Overview
Our client is a community focused federal government agency. They have an exciting prospect available for multiple Participant Support Officers to join National Delivery Division Branch in assisting with front-line service delivery.
Labour Hire hourly rate contract until June 30th 2026, with robust possibility to extend. APS3 level role paying an hourly rate of $37.36 per hour + Superannuation, to be based out of our client's Echuca location.
About the role
The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
Financial Stream responsibilities
Managing and resolving participant matters by actioning planning tasks as per the Agency Act
Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency online support
Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
Managing the team shared email inbox, appointments and telephone enquiries
Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
Undertaking research and investigation activities and preparing associated reports and correspondence
Undertaking a range of data entry activities and ensuring follow up is completed
Receiving and recording complaints and other feedback in the Business systems
About you
Australian citizenship is a requirement to be eligible for this position
Previous experience within Government or Disability highly advantageous
Ability to work in a team
Ability to manage conflict and difficult/sensitive conversations
Ability to use initiative and work independently
Ability to learn current systems and processes
Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check
APPLY
Submit your resume, or for further information please contact [emailprotected]
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đź“Ś Public Service Officer Echuca
🏢 Talent International
đź“Ť Echuca