Are you looking for a rewarding career that allows you to combine your professional skills and passion for delivering excellent customer service to people?
Our Administration Team provides outstanding customer care to patients and their families. We're looking for an enthusiastic and motivated individual to work full time alongside our established team of Administration staff in supporting the hospital's Admissions and Wards. This is a great role for an experienced and patient‐care focused individual.
Responsibilities
* Organise appointments and prepare admission paperwork
* Conduct follow‐up requests and make reminder calls for visits
* Maintain accurate and effective record management systems including preparation of medical records
* Perform Health Fund Checks (as required)
* Manage the collection of excesses/co‐payments
* Coordinate with staff from other departments
* Complete other clerical tasks such as data entry
* Greet all patients and families
* Manage a busy reception desk
* Answer and redirect calls
* Handle enquiries with a friendly and professional manner
* Manage clerical and administrative responsibilities such as Private Practice billing
* Maintain accurate and timely patient information data collection and processing of medical records
Essential Criteria
* Demonstrated experience in administrative tasks with a customer‐focused approach
* Proven flexibility and reliability
* Excellent interpersonal and professional communication and liaison skills
* Demonstrated written communication skills
* Initiative and ability to problem‐solve
* Highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast‐paced environment
* Strong attention to detail
* Demonstrated ability to work within a team structure in a multi‐disciplinary environment, treating everyone with courtesy and respect, responding positively to requests for assistance
* Ability to use patient information and record systems and a commitment to patient confidentiality
* Strong computer skills and willingness to learn and use patient management systems and databases
Desirable Criteria
* WebPas hospital system experience
* Medical secretary experience
About Us
Lady Davidson Private Hospital is one of the largest private dedicated rehabilitation hospitals in Australia and is affiliated as a teaching hospital with Sydney and Macquarie Universities. With 115 inpatient rehabilitation beds, the hospital has been designed to promote rehabilitation through our inpatient programmes.
Application Details
Applications close: 11/06/26
For further enquiries please contact our Front Office Manager via email kar••••••••@healthscope.com.au
To Apply: Please check out our website and enter LOCATION \"Lady Davidson\" to be taken to our online application form.
Please include a cover letter stating why you're interested in this role and your availability, along with your CV including contact details of two professional referees.
Benefits
Flexible Working Arrangements, Salary Packaging, Scholarships, Employee Assistance Program, Discounts on Health, Wellbeing, Finance and more! Hospital Employee Discount
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