Welcome to Aginic, a consultancy where some of the country's brightest data analysts, engineers, agile coaches, designers, and cloud architects blend their technical skills with a desire to deliver impactful insights that solve business problems
Working as part of the wider IT and TechOps team at Aginic to provide excellent service and technical support to internal and external stakeholders.
As a graduate role, you will also be part of a wider grad program which includes exposure to other areas of the business.
**Your day to day**:
- Be the first point of contact for service or support requests from internal staff
- Provide face to face support to Aginic staff onsite or video
- Resolve requests through strong problem-solving skills or escalate where necessary
- Help with fleet upgrade and renewal activities
- Work with the wider team on any new technology initiatives
- Develop and maintain documentation
**About you**:
- Hold a relevant tertiary qualification
- You may have some previous work experience in a tech support capacity
- Excellent customer service skills
- Ability to develop your knowledge of MacOS in order to diagnose and troubleshoot issues.
- Exceptional communication and interpersonal skills with the ability to engage whether face to face, on video or over the phone.
- Understanding of IT ticketing systems (eg. FreshDesk, ServiceNow)
- Ability to stay calm in emergencies but also take proactive steps to prevent future issues.
**What we offer**:
- 3 bonus annual leave days (above the standard 20 days) + your birthday off!
- Discretionary bonus scheme
- Beneficiary of Ventures Leap Discretionary Trust
- Paid parental leave + paid superannuation during government-funded parental leave
- Flexible working options including a hybrid working from home model
- Individual learning and development budget + time
- Residential whole team trips (e.g. Hamilton Island, Port Douglas, Noosa)
- Career development and progression programs, internal and external training
- Use of Employee Assistance Program
- Good peeps to work with and a fun environment
There may also be some interstate travel required from time to time.