Number Of Positions Available2About UsThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why This Role MattersThe Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.J2SI is a case management service for individuals experiencing long-term homelessness in Melbourne, focusing on housing, quality of life, and community connection. It offers intensive, individualized support for up to three years, with a model that includes case management, housing access, trauma-informed practice, and skills development. Delivered by a consortium of organizations, it is funded by the Victorian Government’s Early Intervention Investment Fund.About The RoleWe are seeking a Values Driven Case Manager for our Journey to social inclusion in a Full- time capacity. This position is based out of Barwon, Geelong, Victoria.Reporting to the Journey to social inclusion Team Leader this is a Permanent, Full- Time role, located in Barwon, Geelong, Victoria.You will successfully Manage caseload and provide intensive support, service coordination, and advocacy Build and maintain professional relationships with clients using assertive engagement techniques Coordinate case conferences, support, and exit planning with referring agencies Apply Case Management and Trauma-Informed Care Frameworks Monitor program progress, outcomes, and maintain accurate client records Contribute to a supportive team culture and ensure risk assessments and safety planning Collaborate with ACCO and First Nation Workers for culturally safe support Participate in team meetings, planning, and TSA staff meetings Commit to continuous quality improvement and TSA’s Strategic Plan Maintain links with TSA services and J2SI consortium partners Ensure alignment with national and state strategic plans and the National Homelessness Stream Model of Care Support J2SI research, build relationships with local agencies, and attend network meetings Participate in regular supervision and professional development reviews Promote a reflective practice culture and follow OH&S policies Ensure information security and manage risks effectively Implement continuous quality improvement (CQI) initiatives and enhance trauma-informed care practices.You will haveAppropriate degree qualification relevant to the delivery of community services e.g. Social Work, Psychology, Occupational Therapy or equivalent. Candidates with Diploma qualifications and outstanding relevant experience may be considered.Demonstrated experience in case management (anticipated likely 1 year of recent experience).Relevant experience working in the community service sector.Proven ability to restore relationships with people experiencing vulnerabilities and history of complexities in areas such as adult homelessness, alcohol and other drugs, mental health, disability, and family violence.Ability to work effectively in an outreach capacity.Sound knowledge of various theoretical frameworks and strategies applicable to working with clients with complex needs.Good interpersonal skills, including both verbal and written communication.Demonstrated ability to achieve program targets and outcomes.Proven ability to effectively manage challenging behaviours and respond to crisis situations.Demonstrated experience in case noting, client information portals/platforms and other relevant paperwork.Ability to manage time, resolve routine problems and meet deadlines with minimal supervision and direction.Ability to participate collaboratively and constructively within teams of peers, staff, and other stakeholders, as well as initiative and effective personal judgement when working alone.Knowledge of recovery principles and the ability to apply them in broader casework practice.Knowledge and skills to work assertively with clients.Specialist experience in a mental health and/or drug and alcohol setting.Values-Driven: Alignment with the values of integrity, respect, compassion, collaboration, and diversity. Knowledge of trauma-informed practiceA Nationally Coordinated Criminal History Check A current and valid Working with Children’s Check A valid Victorian Driver's license. What We OfferThe Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit; Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities; Flexible (add hybrid WFH if applicable) working arrangements, access to Fitness Passport and consumer discounts; Access to EAP and health & wellness initiatives Ongoing training and development opportunities that enhance on the job skills and proficiency; Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. ConditionsCompensation is in accordance with Grade profile SCHADS Award level 5. About UsThe Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.How to apply (choose an option that suits your role)If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.We value Integrity, Compassion, Respect, Diversity, and Collaboration