We are seeking a motivated and organized Service Coordinator to support our field technicians and ensure the smooth coordination of service and maintenance activities in Melbourne.
* Scheduling and coordinating technicians and contractors to ensure timely completion of scheduled maintenance tasks
* Raising purchase orders and processing invoices efficiently
* Assisting with estimating and quoting to meet customer needs
* Providing excellent customer service via phone and email to resolve queries and issues promptly
* Managing job progress and keeping clients informed through regular updates
* Data entry and reporting to track project metrics and performance
* Database management and backlog support to maintain accurate records
* Assisting with end-of-month invoicing and aged receivable reports as required
* Providing general administrative support to ensure seamless day-to-day operations
This role requires strong organizational skills, attention to detail, and effective communication to work collaboratively with our team members and customers. If you are a motivated and organized individual who is passionate about providing exceptional customer service, please consider applying for this exciting opportunity.
Key Responsibilities:
* Scheduling and Coordination: Schedule and coordinate technicians and contractors to ensure timely completion of scheduled maintenance tasks
* Purchase Orders and Invoicing: Raise purchase orders and process invoices efficiently
* Estimating and Quoting: Assist with estimating and quoting to meet customer needs
* Customer Service: Provide excellent customer service via phone and email to resolve queries and issues promptly
* Job Progress Management: Manage job progress and keep clients informed through regular updates
* Data Entry and Reporting: Perform data entry and reporting to track project metrics and performance
* Database Management: Maintain database accuracy and manage backlog support
* Administrative Support: Provide general administrative support to ensure seamless day-to-day operations
About the Role:
This is an exciting opportunity to join our team as a Service Coordinator. As a key member of our team, you will play a vital role in supporting our field technicians and ensuring the smooth coordination of service and maintenance activities.
If you are a motivated and organized individual who is passionate about providing exceptional customer service, please consider applying for this exciting opportunity. We look forward to hearing from you.