Job Title:
HR Business Partner
Job Description:
The HR Business Partner plays a pivotal role in driving business transformation by delivering high-impact services with a strong focus on customer experience, quality, and operational efficiency.
* These services are fully aligned with the Voice of the Customer, ensuring consistent and reliable service delivery.
* The HR Business Partner leads initiatives aimed at enhancing business capabilities and elevating the employee experience, working in close collaboration with colleagues across the regional community.
Vision & Strategy:
* Provide proactive and strategic guidance to business leaders and managers on domain-specific matters, ensuring seamless translation into localized service delivery where required.
* Demonstrate a deep understanding of the business direction within the region/country and effectively translate relevant insights and local requirements into domain-specific actions.
* Establish and nurture key internal and external relationships essential for delivering successful and sustainable outcomes.
Operational Excellence:
* Overall accountable for delivering high-quality advice services, including second-tier support and project management for continuous improvement initiatives.
* Collaborates with external partners on international mobility topics, in alignment with the Global Center of Expertise (COE).
* Operates in line with the strategic direction and vision of People Services, helping to define and prioritize key initiatives.
Responsibilities:
* Responsible for the deployment and execution of policies, processes, and services within the defined scope of responsibility.
* Maintains deep knowledge of the local labour market, ensuring service delivery is both globally aligned and locally compliant with laws and regulations.
* Owns HR metrics and local Service Level Agreements (SLAs), ensuring service continuity and an exceptional employee experience.
* Provides domain-specific expertise, leading activities in accordance with established policies, SOPs, and guidelines, and serves as an escalation point for HR Partners.
* Accountable for maintaining up-to-date functional knowledge to support critical lifecycle moments.
* Demonstrates strong proficiency in enabling technologies and systems (e.g., Workday), ensuring consistent and high-quality service delivery.
* Manages local Advice suppliers to ensure effective service delivery and alignment with organizational standards.
* Be part of (one or more) Capability Expert Communities (SME role) to bring in the People Services perspective in the overall maintenance and improvement of HRCapabilities.
* Be an ambassador of the HR transformation and adoption of the HR Service Delivery Model with the business, act as a role model.