* Be part of a collaborative, agile team delivering meaningful enhancements across NGM Group’s digital platforms.
* Play a key role in translating business needs into well-defined user stories that drive value for our customers and organisation.
* Enjoy a fast-paced, cross-functional environment where problem-solving, stakeholder engagement, and customer advocacy are at the heart of everything you do.
* Permanent, full-time opportunity | Hybrid work arrangements on offer | Based in Newcastle.
Purpose of the role
At NGM Group we deliver customer-owned banking to more than 600,000 Australians under the Greater Bank and Newcastle Permanent brands and are proudly committed to helping our customers and communities thrive. In this rewarding opportunity within our Customer and Digital Innovation Division, you’ll play a key role in translating business needs into clear, actionable requirements to deliver enhancements across NGM Group’s digital platforms.
Working within an agile, cross-functional environment, you’ll collaborate closely with Product Owners, Analysts, technology teams, business stakeholders, and external partners to deliver roadmap enhancements aligned to quarterly planning goals. You’ll help resolve issues, support organisational projects, and ensure digital solutions are prioritised, refined, tested, and successfully implemented.
As a strong customer advocate, you’ll ensure every enhancement delivers real value to both our customers and NGM Group.
What will your key responsibilities include?
* Collaborate with Product Owners, Analysts, business partners, technology teams, advisory groups, vendors, and customer groups to elicit, analyse, prioritise, validate, document, and communicate business requirements.
* Translate business needs into well-defined user stories with clear acceptance criteria, ensuring they are prioritised, refined, and ready for sprint planning.
* Assist the Product Lead in managing and maintaining a visible and transparent product backlog, ensuring prioritised items align with organisational objectives and outcomes.
* Contribute to backlog grooming sessions and Quarterly Planning activities to support delivery of the product vision and roadmap.
* Identify dependencies, constraints, and potential risks in story development, supporting effective prioritisation discussions with Product Leads and the Hub Owner.
* Develop, maintain, and execute test plans and test cases, performing functional, regression, and integration testing across digital products (web, mobile, and platform-based).
* Support implementation activities, including Post Implementation Verification testing, and assist in resolving issues impacting delivery.
* Support Product Leads and the Hub Owner in identifying, scoping, and sizing new opportunities using internal insights and market competitor data.
* Role model agile behaviours in cross-functional ceremonies and delivery activities.
* Design and facilitate effective meetings and workshops, prepare business cases and technical documentation, investigate and respond to customer complaints, and engage Beta and pilot customer groups to ensure solutions deliver value and enhance the customer experience.
What are we looking for?
* Strong experience writing user stories and acceptance criteria in agile environments.
* Demonstrated ability to investigate business problems, elicit and document requirements that meet business and customer needs.
* Experience working in digital delivery teams across web, mobile, or platform-based products.
* Hands-on experience in software testing (manual and/or automated exposure).
* Analytical mindset with strong problem-solving capability.
* Excellent written and verbal communication skills, with experience preparing business and technical documentation.
* Ability to use subjective and objective data to form recommendations.
* Understanding of risk and issue management processes.
* Experience working within cross-functional agile teams (knowledge of Jira and Confluence desirable).
* Strong attention to detail, adaptability, stakeholder engagement, and organisational skills.
* A proactive mindset with the initiative to identify required actions and deliver outcomes collaboratively.
If you’re passionate about digital innovation, thrive in agile environments, and want to play a key role in delivering customer-focused enhancements that drive real impact, we’d love to hear from you!
Why join us?
Beyond the expected perks that we’re proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.
* Boredom? Never heard of it. We’re all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
* We’re all about bringing people together - whether it’s through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
* Learning never stops here. Whether it’s LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.
About us
As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:
* Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
* Own the action – We build trust by doing things the right way, with honesty and transparency.
* Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
* Thrive together – By working as one, we create the best possible future for our customers and communities.
And we’re just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.
NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.
We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.