Membership Services Representative - CABOOLTURE
Join to apply for the Membership Services Representative - CABOOLTURE role at Planet Fitness Australia.
Join the fastest growing Fitness Industry in the world Planet Fitness Australia is the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment. Our people and culture are at the heart of everything we do. We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.
What We Believe
We have an opportunity to impact generations of people in Australia in this lifetime. Our opportunity drives our relentless focus to deliver our best work. From our data-driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission. Our keys to success, momentum, and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work. We aim to democratize fitness together, one member at a time.
What Makes a Bravo-Fit
We are passionate about creating positive impact while rewriting the rules of fitness. Through our high-value low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness. Here at Planet Fitness, we are the home of the Judgement Free Zone. We provide a clean, comfortable and non-intimidating environment for all of our guests. We do not cater to powerlifting or bodybuilding but more so general fitness as most of our members are first-time gym-goers. We believe everyone's fitness journey should feel rewarding and celebrated. We're not a gym. We're Planet Fitness
Skills and Experiences
Excellent phone/communication skills
Ability to follow directions well
Ability to work well independently
Must have an upbeat and motivating attitude
Punctual and organized
Remit
Greeting and saying goodbye to all members and guests
Monitoring club access to members and non-members
Answering any questions and handling member complaints
Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members
Answering info calls over the phone and taking messages
Giving club tours
Selling memberships, completing membership agreements, and entering new members into the database
Operating the Point-of-Sale system and collecting any balances of past-due accounts
Making appointments for PE @ PF hourly sessionsMaking appointments for PE@PF hourly sessions
Organizing and maintaining the customer service front desk
Completing member welcome calls
Completing daily cleaning zones as assigned by management team
Completing club walk-arounds
Assisting with club housekeeping and restocking any paper products in locker room
Perform beginning of the day and end of the day procedures
Making yourself available to newer team members for questions and guidance
Completing monthly Black Card Spa maintenance as assigned by management team
Experience / Qualifications
Previous customer service experience is advantageous
Certificate 3 in Fitness
Must be currently First Aid and CPR certified and provide club with a copy of the First Aid and CPR certification or willing to obtain within first three weeks
Must have your WWC (Working with Children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started
Must have completed a National Police Check certificate. NOTE – The NPC Certificate must be within 12 months of application date
Bravo Core Values
Faith & Grit
Guardian Of The Gate
1% Better Every Day
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Health, Wellness & Fitness
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