Overview
At Siemens Mobility, we empower transport providers worldwide to realise sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service and software to enable sustainable, comfortable and cost‐effective rail traffic today.
Your Role
We currently have an exciting opportunity for a Service & Support Engineer to join our Customer Service team, based at our Belmont, Western Australia office. In this role, you'll work across the full service‐delivery lifecycle — including incident management, problem resolution, and root‐cause analysis — ensuring customer KPIs are consistently achieved. You will support customers both remotely and onsite, operate within a 24/7 on‐call roster, and contribute to maintaining the high service standards our customers rely on.
Responsibilities
* Complete technical preventative and reactive service tasks while delivering high‐quality customer support.
* Apply detailed technical knowledge to maintain customer service operational levels.
* Provide 2nd‐level user support both remotely and onsite, including participation in a 24/7 on‐call roster.
* Escalate issues to 3rd‐level support teams and subcontractors to meet service delivery KPIs.
* Perform periodic preventative maintenance and audits at customer sites.
* Document procedures, issue analysis and RCA professionally while contributing to improvement of internal tools, processes and data repositories.
* Support the Sales team as an engineering representative during the pre‐sales phase for customer service offerings.
Qualifications
* Degree/equivalent in Control Systems, Electrical, Software Engineering or IT Systems.
* Experience in technical support roles — ideally within train control systems.
* Exposure to ITIL service‐management frameworks.
* Experience or interest in product lifecycle management and component‐level obsolescence.
* Server/workstation hardware configuration.
* Virtualised environments.
* Willingness to travel outside the Perth metro area.
Why you'll love working for Siemens Mobility
We live and foster an ownership culture in which every employee takes personal responsibility for our company's success. We invest in our people, offering a wide variety of development opportunities. Some of our benefits include:
* Flexible working arrangements
* National & international career opportunities
* A positive, inclusive and collaborative work environment
* Novated leasing options
* Employee discount program
* Siemens Share Options
A better tomorrow starts with how we transform mobility today.
Siemens prides itself on its diverse workforce
We encourage applications that reflect the diversity of the communities within which we work, including Aboriginal and Torres Strait Islander peoples. We are a proud equal‐opportunity employer and support flexible working arrangements to empower our employees to balance work and personal commitments.
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