Your new role:
As an Administration Officer (Community), you will provide professional administrative support to the Acute Care Team to enable efficient, high-quality service delivery across Metro South Addiction and Mental Health Services. You will work closely with clinicians, patients, carers, and families to ensure smooth processes and strong communication in a community mental health setting.
Key responsibilities include:
* Responding to enquiries from patients, carers, families, and staff with professionalism and discretion
* Supporting patient flow through appointment scheduling, admissions, discharges, and transfers
* Maintaining accurate records, data entry, and compliance with legislative requirements (e.g., Mental Health Act documentation)
* Providing administrative support across telehealth clinics, outpatient clinics, and the Mental Health Review Tribunal team
* Coordinating room bookings, agendas, minute-taking, filing, and general office duties
* Ensuring accuracy in data systems (CIMHA, HBCIS, RISKMAN, ESM, S4/HANA, SharePoint, myHR)
* Supporting quality, safety, and service improvement initiatives
About you:
We are seeking a proactive and detail-oriented administrator who thrives in a busy, multidisciplinary health environment and enjoys contributing to patient-centred care.
To succeed in this role, you will demonstrate:
* High-level administrative and customer service skills
* Ability to work autonomously while also contributing as part of a team
* Strong problem-solving, organisation, and time management skills
* High-level interpersonal and communication skills, with the ability to liaise effectively across diverse groups
* Proficiency in Microsoft Office and relevant hospital/health information systems (CIMHA, HBCIS, ESM, etc.)
* Commitment to Metro South Health's values of Integrity, Compassion, Accountability, Respect, Engagement, and Excellence
Check out our quick tips and application essentials!
What we can offer you:
* We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
* We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
* We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
* You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.
About us:
Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and community alcohol and drug services for all age groups across a number of campuses.
We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.
INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE
Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is key to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.
We are better together.
📌 Administration Officer
🏢 Queensland Government
📍 Brisbane