We are seeking a dedicated ICT Support Specialist to join our team.
Job Description
The ICT Support Specialist will provide first-level technical support to staff and students, troubleshooting issues and resolving problems efficiently.
This role is ideal for individuals with strong analytical skills and a passion for delivering exceptional customer service.
Key Responsibilities:
* Provide technical assistance to staff and students via phone, email, or in-person.
* Troubleshoot and resolve hardware and software issues in a timely manner.
* Document and track incidents using our ticketing system.
* Collaborate with the ICT team to develop and implement solutions to complex technical problems.
Requirements
To be successful in this role, you will need:
* Demonstrated diagnostic skills and experience working with ICT systems.
* Excellent communication and interpersonal skills.
* Able to work independently with minimal supervision.
* Strong problem-solving skills and attention to detail.
Benefits
As a member of our team, you can expect:
* Ongoing training and professional development opportunities.
* A collaborative and dynamic work environment.
* The chance to make a real difference in the lives of students and staff.
About Us
We are a forward-thinking educational institution committed to providing a supportive and inclusive learning environment.
We value diversity, equity, and inclusion, and welcome applications from candidates who share our vision.
Please submit your application, including your resume and a cover letter outlining your experience and qualifications.