Technical Service Manager
#Job No. MC1542.
Location
Northampton
Salary
£50,000 to £55,000 DOE + Company Car + 30 Days Holiday + Training and Development
Employment type
Permanent
Job Description
Technical Service Manager required for an independent leader in the service and repair of commercial catering equipment. This is a fantastic opportunity to join a reputable business who value quality and are committed to employee development. This is a unique opportunity to really make a difference and shape a growing team.
The Technical Service Manager role would suit an experienced engineer with strong electrical knowledge. Candidates from any field service background are encouraged to apply. Experience in a managerial role is desirable however this role would also suit an experienced engineer looking for more of an office-based role.
Based from the company's office in Northampton, the Technical Service Manager will lead an engineering team of approximately 45 engineers and 6-7 area managers. You will play a critical role in establishing and developing standards and processes and will be a key point of contact for engineers when escalating issues.
Hours: Monday to Friday 09:00 to 17:00
Technical Service Manager Role
* Office based with some working from home and travel 2-3 times a month
* Provide leadership to engineering team and act as the central communication link between the team
* Improve engineering and operational standards
* Point of contact for escalation of more complex service and repair issues
* Root cause analysis on repeat faults, complaints etc.
Technical Service Manager Candidate
* Experience in a service / repair role
* Any field service background – catering, white goods, coffee machines or similar
* Knowledge of H&S
* Leadership experience or an engineer looking to step into an office-based role
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