Overview
Employment Type: Permanent
Closing Date: 30 Sept 2025 11:59pm
Job Title: Telstra Retail: Customer Service & Sales Consultant
Responsibilities
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.
You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Build connections with a variety of new and existing customers.
Develop customised solutions for customers quickly.
Support customers to connect faster, better, smarter with Telstra products and services.
What we offer
We offer the perkiest of perks.
30% off Telstra services
Exclusive discounts and offers across 240 brands and partners
Flexible, inclusive parental leave
Unlimited access to 17,000 learning programs
Monthly performance rewards and recognition programs
Benefits Your Way – Telstra
Locations and roles
Locations: across BILOELA, EMERALD, GLADSTONE
Multiple Part-Time roles available
Store hours vary – search your store
Who we're looking for
We're on the lookout for talent to join our team in-store.
A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:
The ability to easily build a connection with a variety of new and existing customers
An appetite to quickly develop customised solutions for customers
A drive to reach (and exceed!) sales targets and KPIs
The hunger to learn and grow within the role (and beyond!)
A positive and resilient approach to customer service within a busy environment
Experience in a customer-facing role
Application process
Hit Apply now!
After you've submitted your application, our next step is an assessment supported by our partner, Hire Vue.
Please keep an eye out for their email to move things along.
About Telstra
Retail Opportunities at Telstra: When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated.
We actively seek individuals from diverse backgrounds, and we prioritise creating a workplace where everyone can thrive.
We work flexibly at Telstra; talk to us about what flexibility means to you.
When you apply, you can share your pronouns and any reasonable adjustments needed to participate equitably in the recruitment process.
Note: This description avoids table-based layouts and preserves clear, job-focused content with proper sections.
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