Key Support Role: Client Services
ERM is seeking a key professional to join our team in Adelaide, Australia.
* Provide administrative support and marketing assistance as required.
* Manage tasks, facilitate communication, maintain records, uphold organisational policies, and contribute to decision-making through analysis.
* Build positive stakeholder relationships and act as a key point of support for the leadership team and the Adelaide office.
Key Responsibilities:
1. Marketing & Sales:
* Assist in creating graphics and visual materials for business projects.
* Contribute to tender preparation including formatting, content development, and presentation.
* Collaborate with colleagues, leadership, and executives on resourcing tasks and monthly support services reports.
* Provide administrative ownership and support across sales and marketing functions.
* Generate leads to support the Sales team.
* Coordinate partnerships with external providers.
* Maintain and update the CRM system.
2. Business Support/Leadership/Strategy:
* Prepare agendas, record meeting minutes, and manage correspondence and records.
* Running reports to support our Managed Services business.
* Build strong, collaborative relationships between operational and sales teams.
* Organise and host internal and external events.
* Manage procurement tasks, including office orders, supplies, and facilities upkeep, escalating issues when required.
* Provide diary management support for multiple leaders.
* Process business expenses and manage receipt tracking.
* Coordinate logistics and prepare materials for meetings, tenders, and internal events.
* Provide administrative support to senior staff, including document preparation, reporting, and team administration.
3. Risk & Compliance:
* Ensure compliance with corporate, industry, and legislative requirements.
* Report risks, breaches, and incidents promptly.
* Comply with WHS legislation, policies, and safe work practices.
* Identify and report workplace hazards and incidents.
Skills & Knowledge:
* Excellent written and verbal communication skills.
* Strong interpersonal skills.
* Strong problem-solving skills.
* Extremely organised and detail oriented.
* Ability to manage conflicting priorities.
* Ability to grasp and apply new concepts.
* Proven capability to perform the Tasks and Responsibilities outlined above.
* Be self-motivated and have the ability to use common sense and initiative.
* Highly motivated, committed, outcome focused, honest and loyal.
* Friendly, positive and have a sense of humour.
Minimum Qualifications:
* Bachelor's degree in Business Administration, Marketing, or related field.
* 1+ years experience, combined within areas outlined above.
* Strong computer skills including the use of Microsoft Office 365 (Word, Excel, Outlook, SharePoint, OneDrive).
* High level of communication, customer service and interpersonal skills to effectively deal with people at all levels of role-seniority.