Solution Engineer, Customer Sales and Service, Federal and Government
Canberra, Australian Capital Territory, Australia
Date posted
Sep 15, 2025
Job number
1873893
Work site
3 days / week in-office
Travel
0-25%
Role type
Individual Contributor
Profession
Technology Sales
Discipline
Solution Engineering
Employment type
Full-Time
Overview
Overview
Are you insatiably curious, fired-up about customer experience, and itching to solve business challenges in today's AI-powered world?
Join Microsoft as a high performing Dynamics Sales & Service Solution Engineer —and if you know Power Platform and Copilot Studio it would be a major advantage. This is a presales role where you will be working hand-in-hand with our sales teams to connect with customers, understand their requirements, and empathetically work with them to show how Microsoft technologoies can be used to better their future. Collaboration, creativity, and continuous learning aren't just encouraged its what we do.
Role based in Canberra
NV1 Clearance and Australian Citizenship required
Qualifications
This role will be focused on the Federal Government and will need to be based in Canberra. Australian Citizens with security clearance required.
Required Qualifications
* 2–4 years of experience in technical pre-sales, solution architecture, or consulting roles.
* 5+ years technical pre-sales or technical consulting experience
* OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experienc
* OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience
* OR equivalent experience
Preferred Qualifications
* 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience
* OR equivalent eexperience
* 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
* Certification in relevant technologies or disciplines (e.g., Azure Virtual Desktop, Endpoint Management, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, etc.)
This position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.
NV1 Clearance is also required.
Responsibilities
As a Solution Engineer you will be a trusted advisor to customers, driving long-term strategic direction and growing engagement at the CXO level. This includes, but not limited to:
* Leadin hands-on engagements. Orchestrate proofs of concept, demo's, and architecture workshops that turn tech theory into contact-center reality.
* Accelerating transformation. Migrate legacy CRMs, IVRs, and home-grown apps onto Dynamics 365 and Copilot-enabled Power Platform solutions, unlocking unified data, real-time insights, and AI-assisted service.
* Crafting intelligent experiences. Use Copilot Studio to build, test, and deploy custom copilots that handle routine inquiries, surface contextual knowledge, and escalate edge cases to agents with full conversation history.
* Influencing product direction. Feed frontline learnings back to engineering so Dynamics 365 and Copilot Studio continue to delight customers.
* Aligning to our customers solve business problems for our largest customers across multiple industries.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.