Retail Service Consultant – Devonport – Part‐Time
We are looking for a positive, customer‐focused Retail Service Consultant to join our Devonport team in a part‐time capacity. If you love helping people, thrive in a supportive team environment, and bring energy to every conversation, we'd love to have you on board.
Your day to day
Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
Use your personality, listening skills and service‐centric approach to understand customer needs and deliver personalised solutions that make their day.
Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‐escalation.
Contribute to a welcoming, customer‐first environment by working closely with your team and helping create memorable moments for every visitor.
Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.
Service superpowers
* Customer focus: You naturally focus on customer needs, offer genuine support, and lead to phenomenal outcomes.
* Tech exploration: You enjoy helping customers understand technology, breaking it down simply and guiding them to the right solution.
* Problem‐solving: You listen with empathy, act with genuine curiosity and integrity, and turn challenges into opportunities.
* Composure under pressure: You stay steady during tricky situations, easing tension with care and working toward the best result for the customer.
* Team spirit: You build strong connections with teammates, support and educate one another, stay accountable and create a space where everyone succeeds together.
What's in it for you
Competitive remuneration and access to exclusive discounts: $80 monthly credit, 25% off Optus products and unique shopping discounts with our retail partners.
A paid Connected Day each year to focus on culture, family, health, community, or whatever's important to you.
Direct your own development and build future‐ready skills with industry‐focused micro‐credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through people‐led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).
Well‐being support: free access to counselling and support services, 24/7 — in‐person, by phone, SMS, or video.
Inclusive paid parental leave (up to 14 weeks for primary caregiver).
EEO Statement
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.
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