Customer support officer | 12 month fixed term | full time

You'll be a person who is passionate about customer care and displays an empathic nature. Be part of a team where you will support our customers in financial difficulty and vulnerable. Come and join our growing teams, in Adelaide and Bendigo locations.

This role is rewarding, and it can be challenging. All training is provided by experienced and enthusiastic team members and leaders, and ongoing training is continuous due to the ever‐evolving needs of our business.

As a Customer Support Officer in our Mortgage Help Centre you'll make an impact by:

• Completing administrative and operational tasks with a high level of detail efficiently to support our customer and organisational needs
• Providing an exceptional level standard of customer service and support, working with the customer to understand their situation and needs
• Tailoring appropriate solutions that will assist our customers to manage their obligations and safeguard their financial interests while also protecting the Bank's security position

To succeed in this role, we'd love you to have:

• A caring and empathetic nature with the resilience to deal with people who are going through difficult times
• Previous experience in banking, collections or a role supporting vulnerable or challenging customers is advantageous
• Exceptional verbal and written communication skills
• Good financial acumen
• Problem solving and ability to think outside the box to find solutions
• Positive 'can do' attitude with a desire to make a difference
• High attention to detail and accuracy
• High level of computer literacy

We have multiple 12 month fixed term positions available – all full‐time hours. This is an office‐based role which can be based out of our Adelaide or Bendigo corporate office.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.