Account Manager Job Description
You will be working for a fast-growing manufacturer, wholesaler, and retailer of IT cabling, server racks, and peripherals. The company specialises in selling cables, server racks, data, fibre, and other electrical cabling products to customers worldwide.
Based in Brisbane, you will report to the QLD State Manager. You will be a key player in the frontline sales and customer experience function. Your role is to provide exceptional customer service and sales support to a diverse B2B and retail customer base. You will develop and sustain robust relationships with clients, while also actively seeking and acquiring new clients to expand market reach.
The Role:
* Handle customer queries regarding their account, products, and any escalations, ensuring timely and satisfactory resolutions
* Act as a liaison between customers and internal teams to facilitate effective communication and project execution
* Client relationship management to ensure high levels of client retention and customer satisfaction
* Assist in preparing proposals and quotes for key decision-makers, aligning with customer needs and business objectives
* Proactively identify new business opportunities, contributing growth and market expansion
* Engage with clients to recommend suitable products and services, utilising upselling and cross-selling techniques to meet sales targets
* Stakeholder engagement and management
* Pipeline forecasting and management reporting
* Ensure timely processing of customer quotes, sales orders, and invoices
* Maintain an in-depth knowledge of products, services, and relevant market developments to offer informed recommendations
* Collaborate with the State and National Sales Managers to develop and execute customer sales plans
* Stay informed about industry trends, competitor activities, and market changes to maintain a competitive edge
Requirements:
* At least 2 years' proven Account Management experience, used to working to KPI's gained in an industry that sells data cabling, fibre connectivity products, and IT peripherals
* Strong understanding of technical products related to cabling, IT management, and server rack equipment
* Proven track record in cross and up-selling, account management, and identifying new sales opportunities
* Proven track record of increasing revenue through generation of leads
* Working Proficiency in Google Suite is essential
* Proficiency in the organisation's core technologies, including JIM2 and Salesforce would be highly desirable
* First-class communication skills both written and verbal to be able to deal with people at all levels both internally and externally
* Ability to effectively manage time and prioritise workload
* Problem-solving mindset, able to address customer concerns and find effective resolutions
* An effective team player
* Proactive, self-motivated, and able to work under minimal supervision
About Us:
We are a leading manufacturer, wholesaler, and retailer of IT cabling, server racks, and peripherals. Our company specialises in selling cables, server racks, data, fibre, and other electrical cabling products to customers worldwide.
What We Offer:
* A challenging and rewarding career opportunity
* A supportive and collaborative work environment
* Opportunities for professional growth and development