Job Description
Casework Manager - Regional NSW
This is a recruitment for future ongoing and temporary opportunities in regional Northern NSW District.
Location: Various across Northern NSW District including Ballina, Clarence Valley (Grafton), Lismore and Tweed Heads.
The Casework Manager role requires a blend of leadership, professional knowledge, strategic direction, reflective practice, and the ability to mentor and develop others. In this role, you will lead a team of Caseworkers and Casework Support Workers to deliver impactful, child-centred practice.
What You'll Do
* Lead the coordination of daily priorities and resource allocation, supporting Caseworkers and Casework Support Workers to deliver high-quality, evidence-informed practice that promotes the safety and wellbeing of vulnerable children, young people, and families.
* Apply your knowledge of best practice casework to drive consistent, high-quality service delivery through quality assurance, continuous improvement, and the implementation of practice reform.
* Reflective practice, professional learning, and a commitment to improving outcomes will be central to your leadership approach.
Your Day-to-day Duties May Include
* Practising effective group and individual supervision.
* Leading practice and practice change, reform and implementation through feedback, quality assurance processes, mentoring and other practice support assistance.
* Quality assurance of information and records for children and young people to ensure practice aligns with the standards of relevant regulatory bodies.
* Preparation and review of legal documentation, briefings and correspondence ensuring responses are accurate, meet deadlines and are of a consistently high standard.
* Initiate court proceedings as the official applicant and model litigant.
* Provide instruction, support, and guidance to Caseworkers in all court matters.
* Managing and supporting staff with time frames, work allocation and performance management when required.
* Engage in ongoing professional development and foster collaboration across the agency and with community, government and non-government partners.
* Contributing to operational and policy issues and change management strategies in support of agency goals and objectives.
* Engage in consultation with senior leaders and executives to determine appropriate courses of action in matters that are sensitive, high-risk, or critical to business operations.
Required Skills and Qualifications
* Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline.
* Demonstrated experience in applying best practice casework with children, young people and their families.
* Experience leading and managing teams in complex and challenging situations.
* A demonstrated understanding of trauma-informed care and the impact poverty, trauma and violence have on children and their families.
* A valid driver's licence, as travel is a requirement of the role.
Benefits
* A challenging and rewarding career.
* Flexible, autonomous work environment.
* Competitive pay and conditions.
* Training and development opportunities to build and maintain capabilities.
* Health & Wellbeing and Employee Assistance Programs.
Others
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply.