The Role of a Principal IT Support Engineer involves providing first- and second-level support to internal customers across the Asia-Pacific region. This role requires strong technical skills in IT environments, systems, and terminology.
Key responsibilities include:
* Providing remote first and second-level IT support
* Responding to and resolving support tickets within SLA timeframes
* Ensuring professional handling and clear documentation of all issues
* Creating and maintaining documentation for recurring issues and solutions
* Assisting with infrastructure and security rollouts at endpoint level
* Escalating and overseeing unresolved issues to ensure user satisfaction
This position also involves working collaboratively as part of a tight-knit team of IT professionals who provide remote support to colleagues across the Asia-Pacific region.
A minimum of 3 years' experience in a technical IT support role is required, along with a solid understanding of IT environments, systems, and terminology. A university or college degree in Computer Science or related field is also necessary.
This is an excellent opportunity for a motivated individual who enjoys working in a supportive team and is passionate about delivering high-quality IT support across a diverse, international environment.
Required Skills and Qualifications
* Minimum 3 years' experience in a technical IT support role
* University or college degree in Computer Science or related field
* Solid understanding of IT environments, systems, and terminology
* Experience in both hardware and software troubleshooting
* Good command of English (written and spoken)
Benefits
* Excellent communication skills, both technical and non-technical
* Ability to perform in high-pressure environments
* Team player with integrity and a proactive attitude
* Strong organisational and problem-solving skills
* Comfortable supporting remote users