Job Purpose
and Impact
The Technical Services Specialist will provide technical advice and support to customers during and after product sales. In this role, you will be the lead contact for customers and you will stay ahead of technology and business practices through workshops, research and professional meetings.
Key Accountabilities
1. Collaborate with consultants to provide onsite technical support for current customers and prospects.
2. Provide customer solutions and technical support materials to specific customers.
3. Perform complex research for product development to understand product properties and systems operations.
4. Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications.
5. Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
6. Stay ahead of product insight and research to improve value of offerings.
7. Keep application and value collection up to date in the systems.
8. Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
9. Interface between internal (i.e. regional external innovation team and business) and external collaborators to communicate needs and manage expectations for specific ANZ application projects.
10. Other duties as assigned
Qualifications
Minimum Qualifications
11. Bachelor’s degree in a related field or equivalent experience
12. Minimum of 8 years of related work experience
13. Other minimum qualifications may apply
Preferred Qualifications
14. Master's degree, Doctorate degree
15. Passion for understanding, creating, and communicating value and solutions to team members and customers.
16. Public speaking experience
Key Behaviors
17. Anticipate and adopt innovations in business-building digital and technology applications.
18. Make sense of complex, high-quantity, and sometimes contradictory, information to effectively solve problems.
19. Hold self and others accountable to meet commitments.
Skills and Experiences to be gained
20. Ability to independently manage customers.
21. Ability to translate technology capabilities into profitable sales and growth.
We Offer
In return to your experience, we offer:
22. A competitive remuneration package including performance incentive plan
23. Autonomy and scope for career development
24. Flexibility working arrangements
25. The opportunity to work with some of the most talented people in the industry and inspiring leaders
26. The job stability that comes with a global employer who puts people first
27. A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.