Frontend Support Specialist
The role involves effectively managing and resolving complex technical issues across the frontend stack, in collaboration with cross-functional teams.
Key Responsibilities:
* Manage and resolve complex technical issues across the frontend stack in collaboration with Development and Operations teams.
* Provide exceptional customer service and clear communication to stakeholders.
* Troubleshoot, diagnose, and document issues to drive permanent fixes.
* Collaborate with product and engineering teams to drive product quality and reliability.
Requirements:
* Proven ability to troubleshoot difficult technical issues.
* Working knowledge of the components in a web applications stack.
* Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies okay).
* Experience with relational databases (e.g. MySQL, Oracle).
* Excellent verbal and written communication skills.
* Works well in a team environment.
* Strong personal commitment to quality and customer service.
* Ability to understand and communicate complex technical systems.
* Proven ability to maintain a professional demeanor when handling complex user issues.
Desired Skills:
* Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance).
* Understanding of SNMP traps and MIBs/OIDs.
* Understanding of Networking concepts including TCP/IP, HTTP, firewall, load balancer and ports.
* Familiarity with Powershell script.
* Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems.
* Experience with network troubleshooting tools such as Wireshark, Traceroute.
Education:
* Bachelor's in computer science (or related technical degree) preferred.
Candidates must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.