Almond Road is an artisan bakery based in Mullumbimby. We specialise in paleo, gluten-free bread distributed across independent grocers, health food shops, cafes and restaurants in New South Wales and Queensland.
We are looking for a passionate and dynamic Operations Manager who isn't just about checking boxes but leading with enthusiasm and empathy. The ideal candidate should be comfortable communicating throughout the organisation, able to solve problems and improvise as needed.
About the role
* Monitor and manage daily operations across production, fulfillment, stock, distribution activities, quality assurance and staffing.
* Onboard and train new employees to adhere to standard operating procedures.
* Report on performance and recommend actionable improvements when necessary.
* Oversee equipment maintenance and optimisation to ensure maximum uptime and performance.
* Lead and motivate a high-performing team of operational staff, fostering a culture of continuous improvement.
* Ensure compliance with relevant health, safety and environmental regulations.
Operational efficiency
* Day-to-day management: oversee production, fulfillment and stock management activities.
* Employee onboarding: train new employees to follow company procedures.
* Performance reporting: track key metrics and identify areas for improvement.
* Maintenance and optimisation: ensure all equipment is properly maintained and running efficiently.
* Team leadership: lead and develop a high-performing team.
* Regulatory compliance: ensure all regulatory requirements are met.
Customer and stockist management
* Customer relations: build strong relationships with customers and stockists.
* Order management: manage orders and customer inquiries effectively.
* Revenue growth: identify opportunities to increase revenue and market share.
* Business development: pursue new business opportunities.
* CRM management: utilise CRM software to manage client interactions.
Requirements
* Minimum 5 years' experience in senior operations management.
* Proven organisational skills, including time management.
* Strong analytical and problem-solving skills.
* Self-sufficiency and ability to work independently.
* Strong verbal and written communication skills.
* Proficiency in Microsoft Excel and other productivity digital applications.
* Excellent problem-solving, decision-making and analytical skills.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Food and Beverage Manufacturing