Overview
Operations Associate (Workforce Planning) at Eucalyptus. The role focuses on forecasting demand, staffing, and optimizing rosters to ensure balanced coverage across brands, while delivering reliable day-to-day consult delivery through the Manila-based operations team.
About Eucalyptus
We’re building a preventive healthcare ecosystem with a focus on weight management and lifestyle change. We’ve grown rapidly and are expanding into new conditions, demographics, and geographies as we move toward our vision of creating a large international digital healthcare company.
Responsibilities
- Workforce Planning & Scheduling: Forecast demand and align practitioner staffing; design and optimize rosters and shifts across brands to ensure balanced coverage.
- Performance & insights: Track key metrics using tools like Metabase, and turn insights into actions that improve availability, reliability, and patient experience.
- Team Management: Lead and support the Manila-based operations team, ensuring reliable day-to-day consult delivery.
- Process Improvement: Streamline workflows, enhance queue management, and strengthen practitioner support systems.
- Cross-Functional Collaboration: Work closely with growth and other teams to match practitioner supply with patient demand.
- Workforce Composition: Adjust staffing mix to balance skills, experience, and capacity requirements.
Qualifications
- 3+ years of experience in operations, workforce/supply chain planning, healthcare ops, consulting, or startups.
- Strong analytical skills with high proficiency in Google Sheets/Excel and data-driven decision making.
- Experience leading small remote or offshore teams with clarity and empathy.
- Skilled in queue management, monitoring SLAs, and proactive adjustments.
- Clear communicator who aligns stakeholders and handles escalations effectively.
- Systems thinker with a track record of improving processes and driving outcomes.
- Passionate about startups, healthcare, and using technology to improve services.
Why You Should Join Euc
- Autonomy to tackle interesting problems with a supportive team; prospect to learn and grow.
- Comprehensive leave options from Day 1 (sick, maternal/paternal, compassionate, vacation), health insurance (plus coverage for up to two dependents), and statutory benefits (SSS, PhilHealth, HDMF) with 13th month pay and transportation allowance for Makati office staff.
- Annual career development budget, mentors/buddies, and regular performance/pay reviews.
- Fast-paced environment with open collaboration and opportunities to iterate quickly.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Health and Human Services
We value individuals from all backgrounds and perspectives. If you need reasonable adjustments during the interview process, please let us know.
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📌 Operations Associate
🏢 Eucalyptus
📍 Coffs Harbour City Council