Overview
Introduction: BallyCara supports older Australians to live independently at home. As a Customer Service Officer, you'll play a key role behind the scenes—coordinating schedules, supporting our care teams, and ensuring clients receive the right services at the right time. If you enjoy problem solving, working with people, and keeping things running smoothly, this could be the perfect role for you.
Why BallyCara? When you join BallyCara, you're joining more than a workplace—you're becoming part of a values-led community built on relationships, respect, and purpose. We support you to do meaningful work while growing in a way that suits you. BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey. We will inspire healthy and happy living through our SONA (Happiness) values and enhance our employees' wellness through the following employee benefits:
* Emotional Wellness: Enhance your happiness. A wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
* Physical Wellness: Fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness.
* Professional Wellness: Two days of paid study leave combined with yearly study assistance.
* Financial Wellness: Not-for-profit salary packaging up to $18,550, 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal.
Description:
About The Role
This full-time Monday to Friday position sits within our Support at Home team and focuses on coordinating services and rostering Support Workers to meet client needs. You'll work closely with our Service Delivery team to ensure services are delivered efficiently, professionally, and in line with the SCHADS Award.
What You'll Be Doing
* Coordinating daily rosters for Support Workers
* Scheduling services to ensure clients receive timely support
* Managing last-minute changes and rostering conflicts
* Providing excellent phone-based customer service
* Communicating schedules and updates to clients and staff
* Ensuring SCHADS Award compliance when scheduling
* Maintaining accurate records in rostering and client systems
* Supporting the team to deliver high-quality home care services
Skills and Experiences
What You'll Bring
* Strong customer service and communication skills
* Experience in rostering or workforce scheduling
* Knowledge of the SCHADS Award (highly regarded)
* Ability to problem-solve and manage competing priorities
* Confidence using rostering or client management systems
* A positive, team-focused approach
* Experience in aged care, disability, or community services will be highly regarded.
Requirements
* National Police Check (or willingness to obtain)
* Right to work in Australia
* COVID-19 and Influenza vaccinations encouraged
Make a Real Difference
Join a team where your work helps older people live independently and with dignity in their own homes. Apply today and become part of BallyCara's Support at Home team.
Please note: Applications must be submitted via our recruitment portal. Applications received through external agencies or alternative channels will not be accepted.
Only shortlisted candidates will be contacted. We sincerely thank you for your interest in working with BallyCara and for taking the time to apply.
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