Job Opportunity
We are seeking a proactive and efficient individual to join our team as a Youth Career Coach. This role will involve managing and supporting a caseload of youth participants to achieve education, training, employment, or hybrid outcomes.
The successful candidate will engage with youth participants to identify skills, increase their education levels, non-vocational skills, readiness to work, and assist in finding sustainable education, training, employment, or hybrid opportunities. This will be achieved through activities such as the Youth Engagement Platform (YEP), individual coaching and support, group activities, specific interventions, online and digital services, referral to specialist providers to provide further assistance to participants to overcome barriers to workforce participation.
The role will also engage with employers to encourage participation with job seekers and provide support when job seekers are in the hiring and onboarding process.
About You:
* You will be a self-starter with a passion for supporting youth in their employment journey.
* Excellent oral and written communication skills including accurate spelling and grammar.
* Demonstrated problem-solving skills and ability to identify escalation points.
* High level of digital literacy.
* Skilled in the accurate and efficient administration and undertaking of processes and data entry.
* Able to proactively provide prompt, efficient, and quality customer experiences and communications in a courteous, professional, and empathetic manner.
* Knowledge of local labour markets and economic impacts on the employment sector.
* An understanding of the issues and barriers facing youth participants and how to successfully work with them to achieve sustained employment outcomes.
* Knowledge of, or the ability to understand and interpret, relevant guidelines and policies.
* Ability to engage, build rapport with, and support customers of diverse demographics and social backgrounds.
* Strong ability to actively develop and manage relationships with customers to achieve sustained success.
Benefits:
* 14 weeks paid parental leave.
* Generous leave entitlements, including 3 paid Christmas close-down days.
* Exclusive discounts on private health insurance.
* Corporate travel rates for personal use.
* Option to buy or cash out annual leave.
* Ongoing development with study support.
* Employee Assistance Program (includes Nurse on Call).
* Retail and entertainment discounts.
* Pro-rata long service leave after 7 years.
Company Culture:
Our company is committed to providing a safe, inclusive, and diverse workplace. We believe in investing in our people and driving our success through employee engagement and development.
We encourage applicants from diverse backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups.
If you need support with your application, please contact our Talent Acquisition Team at [phone number].
This role is an exciting opportunity for someone who is passionate about supporting youth in their employment journey.
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