In this role, you will serve as WorkForce Software's' front-line for solving client challenges - including issue resolution, answering questions, helping clients, training their users on WorkForce Software technology, and more. You will work with clients who have 10,000+ employees. You carry the weight of our service reputation and client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client with. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success
**Responsibilities**:
- Build relationships and trust with customers through open and interactive communication
- Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
- Contribute to customer self-help by authoring relevant knowledge base content
**Experience**:
- Prior technical/system support experience in a customer-facing role is highly preferred
- Experience with SQL and writing complex queries
- Excellent oral and written communication skills
- Prior customer service experience is highly preferred
- Must work well as a team member and individually
- Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages
- Experience or background in HR, Payroll, or Time and Attendance preferred
- Must be able to join on-call rotation and cover evenings/weekends as necessary
**Preferred Qualifications**:
- Bachelor's degree or equivalent experience
- Exposure to any ERP software is an advantage
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:
- **Come join our Team. You'll love working here because you can**:
- **Be yourself**in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- **Unlock your Potential.**Participate in leadership programs designed for you to lead using your natural strengths (Leadership Excellence, Advancing Women in Leadership).
- **Grow your career**with a company committed to workplace gender equality.
- **Influence the Business.**Join our employee-led groups iWIN - International Women Inclusion Network, Pride (LGBTQ), Thrive (Disability), Generations and connect with a network of people who share common interests and experiences.
- **Access multiple leave options to suit your needs**. Generous Parental Leave Allowance. Personal Emergency Leave. Cultural & Inclusion Leave.
- **Focus on your health and well-being.**Access to Employee Assistance Program, well-being webinars, free flu vaccinations, and time off for R U OK day.
- **Access ADP's generous employee benefits**including **lifestyle and wellbeing discounts**for you and your family from 450+ vendors Australia wide.
**A little about ADP**: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.