* Assess and resolve motor claims with precision and care
* Drive customer trust through high-quality repair outcomes
* Townsville Permanent full-time role
About the role
We’re looking for a trade-qualified Motor Assessor with hands-on experience in panel beating, spray painting, or mechanical repairs (Cert III or equivalent). You’ll use your technical knowledge and strong customer skills to assess vehicle damage, prepare accurate repair quotes, and negotiate settlements.
What you'll do
1. Negotiate with repairers to achieve the best repair method, cost, and quality outcomes
2. Assess vehicles on-road and via desktop using Suncorp’s assessing frameworks
3. Manage escalations and disputes, ensuring timely and fair resolutions
4. Conduct reinspection, audits, and quality checks to maintain repair standards
5. Support customers through repair, for a confidential conversation.