Company : Hastings Deering (Australia) Ltd Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. We’re looking for experienced IT Support Analyst to join our team in Archerfield, Brisbane to provide quality IT Desktop support services on a daily basis for all Sime users in conjunction with other IT functions which include providing application support, ticket management and administration activities. This is a Permanent, Monday to Friday rotational roster role covering the hours of 6 am – 10 pm (8 hours per shift). Key Responsibilities : Monitor & prioritise the Service Desk ticketing system for tickets assigned to the queue, whilst responding quickly and effectively to requests received through the IT Service Desk and via escalations from management Provide phone support and resolve our customer’s problems and provide remote troubleshooting support on desktop issues Document all reported incidents through ITIL practices Resolve issues for Level 1 Support and provide equipment and software support where it is part of the service desk remit e.g. mobile phones, tables, phone system, meeting rooms, printers About You: You will have solid experience working in a customer-orientated IT Support Analyst Level 1 role, along with exceptional stakeholder engagement and communication skills. You are solutions-focused, a self-starter with the ability to work unsupervised along with a high degree of initiative. Our ideal candidate will have a sound knowledge of MS Windows 10, MS Office 365, O365 Admin Console, VPN, Intune and/or Network Connectivity fundamentals. If you also have experience working within a similar Level 1 helpdesk role, Tertiary Qualifications in IT, along with exposure to MS Dynamics AX and Warehouse Management Systems (SCALE) your application will be highly regarded! Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. When you join our team at Hastings Deering, you’ll benefit from: Training & Career Development – Opportunities for training, mentorship, and career development specific to your role. Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry. Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. Team & Culture – Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment. Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers. Insurance Benefits – Salary continuance insurance. On-Site Perks – Free on-site parking. Interested? Here’s What’s Next: If you’re interested in growing your career with a large OEM, we’d love to hear from you! Apply Now – click the button below. Enquiries: 1300 071 618 Contact: Brianna Smith – Brianna.l.smith@hastingsdeering.com.au Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.