IT Service Delivery Expertise
The ideal candidate will possess a strong background in IT service delivery, with expertise in managing daily operations of an IT service desk and coordinating change management activities.
Key responsibilities include:
* Leading incident and problem management processes to minimize downtime and prevent recurrence.
* Monitoring and reporting on service performance, including KPIs and SLAs, to identify areas for improvement.
* Providing leadership and guidance to IT service teams, fostering a culture of accountability and service excellence.
This role requires close collaboration with internal teams to align IT services with business needs and priorities. The successful candidate will be able to drive service improvement initiatives using process improvement methodologies and innovative thinking.
Benefits of the Role:
* Opportunity to work in a dynamic and forward-thinking organization.
* Chance to develop and maintain a pipeline of continuous improvement opportunities.
* Collaboration with internal teams to align IT services with business needs and priorities.
Requirements:
* 5+ years of experience in IT service delivery or a related field.
* Proven track record of driving service improvement initiatives.
* Strong leadership and communication skills.