Airport Passenger Services Agent
The role of an Airport Passenger Services Agent is to provide a high standard of customer service to airline passengers and ensure all customer service requirements are met in a timely, efficient and professional manner.
You will be responsible for delivering a seamless passenger experience, from check-in to departure, ensuring that all necessary paperwork is completed on time and reporting is done as per service delivery agreements and company requirements.
* Primary Duties and Responsibilities
* Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
* Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines
* Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
* Assist passengers during disrupted or delayed services, requiring special assistance, in wheelchairs to and from aircrafts
* Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required
* Report any incidents immediately and maintain awareness and obligations involved in reporting incidents
* Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines
* Buld strong working relationships with all staff and client airline employees / delegates
* Promote and maintain a positive image (including grooming, behaviours and service)
* Lead and participate as a team member to ensure work and company requirements are communicated accurately and in good time
* Follow direction during shift to achieve required timely aircraft scheduled departures