Join to apply for the Reservations Agent role at AccorConveniently positioned at the doorstep of the light-rail, Mantra Legends boasts an ideal location in the heart of Surfers Paradise.
The property offers a range of accommodation, from studio and hotel rooms to apartment-style and luxurious spa suites.
Fables Restaurant and Tales Bar provides guests with daily breakfast options while corporate and event guests can choose from a variety of impeccably designed function rooms offering spaces to host intimate gatherings for 14 or a cocktail event for up to 350 attendees.
Do not let our guests have all the fun!
In your spare time experience, all the Gold Coast has to offer, whether you enjoy the vibrant nightlife, retail therapy or prefer the adrenaline rush of water sports there is unlimited opportunities!
OverviewAs a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival.
Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers.
You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.ResponsibilitiesManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offersBe the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellationsAllocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable staySafely and securely handle payment transactions, verifying billing details for accuracySuggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stayMaintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outsAssist in resolving guest complaints or issues related to reservations, billing, or room assignmentsSkills And ExperienceCustomer service-oriented with exceptional communication skillsPrevious experience in a similar role in the hospitality industry is preferredProficiency in using reservation and property management systems is a plusProblem-solving skills and the ability to remain calm under pressureTeam player with a positive attitude and willingness to go the extra mileBenefitsALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide staysLearn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and TypsyBuild Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities - We are a world leading hotel operator!
With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Accor by 2xSign in to set job alerts for "Reservations Agent" roles.Carrara, Queensland, Australia 2 days agoBurleigh Heads, Queensland, Australia 1 month agoBurleigh Heads, Queensland, Australia 2 weeks agoWe're unlocking community knowledge in a recent way.
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📌 Reservations Agent
🏢 Accor
📍 Gold Coast