Overview
Digital Systems & Automation Lead (Monday.com)
(Full-Time)
Sydney
About the Organisation: A large, high‐volume organisation delivering programs across multiple departments is entering a focused phase of digital transformation. With monday.com as the core operational system, the organisation is redesigning how enrolments, payments, communications and internal operations are managed. This role exists to lead that transformation end-to-end.
The Role
This is a hands-on digital transformation position with a clear mandate:
Design, build, and continuously improve operational systems using monday.com as the central platform.
You will be the technical owner of automation, system integration and workflow optimisation, connecting all operational functions into a cohesive, scalable ecosystem.
This is a team‐of‐one role with high autonomy, working closely with senior leadership and operational teams.
Your Core Priorities
* Establish monday.com as the operational backbone
* Eliminate manual work through automation & integration
* Create scalable workflows across enrolments, payments, communications and internal operations
* Improve visibility, accountability and data flow across teams
* Provide general IT support as needed
Key Responsibilities
monday.com Ownership
* Design, build and maintain boards reflecting real business workflows
* Develop advanced automations to reduce manual handling
* Maintain monday.com as a single source of truth
* Continuously improve structure, permissions and usability
Automation & Integration
* Integrate monday.com with enrolment systems, payment platforms, communications tools and reporting systems
* Build automations using APIs, webhooks and integration tools
* Replace manual processes with reliable workflow automation
* Ensure clean, accurate data movement across systems
Digital Process Improvement
* Review end-to-end processes across departments
* Identify bottlenecks, duplication and inefficiencies
* Propose and implement practical, scalable improvements
* Present clear recommendations to stakeholders
AI & Intelligent Automation
* Identify measurable, high-value uses of AI in operations
* Implement AI-driven automations responsibly
* Monitor emerging tools that enhance system capabilities
Web, Forms & Front-End Systems
* Maintain and improve WordPress-based functionality related to enrolments and payments
* Optimise Gravity Forms and integrations
* Improve user journeys with focus on clarity, conversion and data quality
Payments & Subscriptions
* Support and improve subscription and instalment workflows
* Ensure clean integration of payment data into systems
* Improve reliability, visibility and reconciliation processes
General IT Support
* Provide onsite IT support including Wi-Fi and device setup
* Troubleshoot macOS, Microsoft 365 and peripheral issues
* Resolve problems autonomously and thoroughly
About You
You are a systems thinker who loves turning messy processes into clean, automated workflows. You take ownership of platforms end-to-end and communicate clearly with both technical and non-technical stakeholders.
Essential Skills & Experience
* Strong hands-on experience with monday.com:
o Board architecture
o Automations
o Integrations
* Experience designing automation workflows across business systems
* Practical experience with APIs, webhooks and integration tools
* Experience with WordPress + Gravity Forms
* Solid working knowledge of Microsoft 365
* Experience supporting or integrating payment/subscription systems
* Strong troubleshooting and problem‐solving skills
* Practical experience applying AI tools to real workflows
Highly Regarded
* Experience in education, creative industries, or high-volume environments
* Experience with subscription or membership-based models
* UX or process design experience
* Familiarity with operational reporting and dashboards
Working Style
* Autonomous and self-directed
* Outcome-focused
* Practical, solutions-driven
* Clear communicator
Tech Environment
* macOS
* monday.com
* Microsoft 365
* WordPress / Gravity Forms
* Payment systems
* AI & automation tools
What Success Looks Like (First 6–12 Months)
* monday.com embedded as the operational hub
* Manual administration significantly reduced
* Systems integrated with reliable data flow
* Teams experiencing fewer errors and smoother workflows
* Noticeable reduction in operational friction
Why Join
* Lead a genuine digital transformation
* Full ownership and autonomy
* Work across the entire organisation, not siloed
* Join a creative, fast-moving environment that values clarity and efficiency
Contact Ref - Gary M
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