Service Coordinator - Kalgoorlie Based – Full Time
Our client is seeking an organised and customer-focused Service Coordinator to join their team. This role is critical to ensuring the effective and efficient delivery of services by coordinating technicians, supporting customers, and maintaining high service standards across all operations.
About the Role
As a Service Coordinator, you will be responsible for managing service schedules, coordinating site access and mobilisation, monitoring service delivery, and ensuring accurate administration and invoicing. You will work closely with service technicians, customers, and internal teams to deliver timely, high-quality outcomes. This role suits someone who thrives in a fast-paced environment, enjoys problem‐solving, and takes pride in building strong working relationships.
Key Responsibilities
* Coordinate and schedule service technicians for routine maintenance, installations, and emergency repairs
* Optimise scheduling to ensure efficient use of technician time and resources
* Facilitate all site entry, compliance, and mobilisation requirements
* Monitor technician availability and adjust schedules to accommodate urgent requests or changes
* Assess customer service needs and recommend appropriate service plans
* Ensure all costs are accurately applied to service work orders in a timely manner
* Generate post-service invoices in line with company guidelines
* Maintain and update service databases and customer records
* Prepare reports on service utilisation, customer outcomes, and service effectiveness
* Maintain accurate and up-to-date records of customer interactions and service delivery
* Assist in the development and continuous improvement of service coordination processes
* Perform additional duties as directed, within your competency and training
Key Relationships
Internal
* Work closely with service technicians to support efficient service delivery
* Build positive working relationships with technicians through clear communication and support
* Collaborate with sales, parts, and other internal teams to ensure seamless service delivery
External
* Communicate effectively with customers to coordinate service delivery
* Develop and maintain strong external relationships
* Conduct regular follow-ups to ensure ongoing customer satisfaction
About You
You will bring a proactive and organised approach, with the ability to manage competing priorities while maintaining a strong customer focus.
Essential Skills and Experience
* Excellent organisational and time management skills
* Strong communication and interpersonal abilities
* Proven ability to work collaboratively with internal teams and external stakeholders
* Strong analytical and problem‐solving skills with high attention to detail
* Ability to remain calm and effective in high‐pressure situations
* Proficiency in scheduling systems and the Microsoft Office Suite
Key Performance Areas
* Adaptability
* Clear and effective communication
* Customer focus
* Drive for results
* Relationship building
Our Client Offers
* A supportive and collaborative team environment
* A varied and fast‐paced role with responsibility and autonomy
* Opportunities to contribute to process improvement and service excellence
Application Process
If you are an organised professional with a passion for service coordination and customer outcomes, apply to link below. For a confidential discussion please call Emma on 0386329940 or our Kalgoorlie office 08 9068 1200 or email your resume directly: kalgoorlie@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
Disability and Diversity
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise viaadjustments@dfp.com.au or 1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Privacy Statement
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
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