Job ID: ******* | Amazon Commercial Services Pty Ltd
Here at Amazon we are currently seeking Operations Shift Managers to join DQD2 and play a critical role in leading our team of associates within our Delivery Station in Heathwood.
Do you have a passion for motivating, mentoring, and coaching a team?
Do you pride yourself in maintaining the highest levels of safety, quality, attendance and performance?
As an Operations Shift Manager, you will play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Please note the shift pattern is based on 4 days on and 3 days off, so flexibility is a must for this role as the site operates across 7 days.
Key Job Responsibilities
Leading and developing a team of Amazon associates
Maintaining Health and Safety standards, while promoting a Health and Safety culture on-site
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Proactively identifying and leading process improvement initiatives and Lean tools
You'll need to push, pull, squat, bend, and reach varying weights
A Day in the Life
You will be an inspiring leader within our Delivery Stations, working to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible.
Along with your peers, you'll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
Basic Qualifications
Experience building and managing teams
Experience with analytical tools and ability to dive deep into metrics and reporting
Experience communicating technical details verbally and in writing
Experience with planning, performance metrics, and process improvement
Work a flexible schedule including weekends, nights, and holidays
1+ years of Amazon experience, or experience working independently with minimal supervision
Working experience in Operations, Supply Chain/Logistics, or a related field
Preferred Qualifications
Can manage a high volume of requests and competing deadlines
1+ years of performance metrics, process improvement or lean techniques experience
Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
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