Position Summary
A ccountable for the operations of the Company's linehaul resources, co‐ordinating interstate freight movements in the most cost effective and efficient manner ensuring the achievement of optimum customer service levels.
Functions and Responsibilities
* Maintain the Profit/loss relating to the Linehaul Services
* Manage daily interstate bookings (received, processed, allocated & programmed for movement)
* Report on daily meterage and price variations
* To ensure full compliance with administrative procedures as outlined in Company Policy.
* Deal with branch, franchise and agents' queries relating to linehaul services
* Allocate and book containers as required and organise their immediate de‐hire through internal and external resources.
* To maintain ongoing records of the linehaul and other functions as determined from time to time.
* Assist with the statistical analysis of all reports generating from linehaul services advising trends and patterns and contribute to decisions concerning price variations
* Data entry and maintenance of all statistical records as agreed with the national manager, customer service and operations.
* Ensure that linehaul services contract carriers adhere to quality and performance requirements
* To control the paperwork flow related to your area and to ensure it is completed fully and correctly.
* Monitor and schedule where possible empty Import containers to reuse for Exports.
* Reconcile monthly demurrage / domestic and International.
* Deal with and resolve customer queries as necessary and in line with Quality.
* When required, arrange the provision of additional resources via contacting hire companies, or subcontractors, at cost-effective rates, approved by the National Operations Leader.
* Raise manifests for all outgoing consignments.
* Undertake all rail Container movement bookings and dispatch via Freight Web Road and Rail.
* Collate and check inbound manifest ensuring correct allowances are applied.
* Attend operative meetings as required.
Preferred Skills & Experience
* Strong interpersonal and communication skills
* Problem Solving ability
* Attention to detail and high level of accuracy
Required Certifications
Nil
Titles of Peer Roles within the Organization
Operations Manager, Linehaul employees, Removalist, Operations Schedulers
Supervisory Responsibility
Delegated Authority
* Full authority Recommend recruitment of operational staff with reference to Operations Manager
* Full authority to recommend the alteration of operational procedures and systems in order to maximise efficiency and customer service - with reference to the National Operations Leader AUNZ
* Full authority to Expend Company Funds in accordance with Company Policy contained in the Company Policy Manual Section 2, Finance, No 2.4 - "Transaction and Signature Authority".
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