Are you a solutions focused individial, and someone who is passionate about customer service?
This is the role for you
This is a temporary full time position, and could be longer term for the right candidate.
About Us
Our client is a reputable leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
Priding themselves on an award winning culture, inclusivity, and always providing their employees with the tools and skills to best succeed in their role.
Responsibilities
Purpose of this role is to Provide first line support, coordinate services, problem solve and/orrecommend on selected products and services.
Responsibilities include:
Processing daily duties including but not limited to; cash application, direct debits andinvoicing.
Coordinating customer welcome packs and uploading documents into system.
Addressing and resolving customer issues and inquiries.
Ensuring all customer communicationis clearly documented.
Identifying issues and determining appropriate course of action for effective resolution.
Processing results from analysis of data.
Execution of customer service standard processes.
Maintaining customer accounts andrelationships.
Other duties as required.
Your Profile
A bit about you...
Customer Champion: You understand what drives customer satisfaction and build strong, lasting relationships.
Service Excellence: You go above and beyond to provide service that customers describe as outstanding, responding quickly and effectively to their needs.
Consultative Mindset: You know how to guide clients through challenges, present a professional image, and create value at every step.
Smart Decision Maker: You analyze situations thoughtfully and make informed decisions that move things forward.
Clear Communicator: You deliver messages with clarity and confidence—whether in writing, presentations, or conversations—and you listen actively to understand.
Problem Solver: You approach challenges with a structured, solution-oriented mindset and resolve issues efficiently.
Collaborative Listener: You value input from others and use strong listening skills to build trust and understanding.
To be considered for this position, you will need full working rights with no limitations as the role could potentially be longer term.
1 -2 years experience within customer service, in-bound and outbound calling, is preferable.
Overall you are reliable, enthusiastic, very passionate about customer service, and a team player
If the above sounds like you, please apply now, we would love to chat
Please note this role is working five days onsite.
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