At Fig & Bloom, we believe in creating unforgettable moments through flowers and thoughtful gifts. As Australia’s premium floral brand, our pace is fast, our expectations are high, and our people are the heart of everything we do. We’re looking for a National Operations Manager who’s as passionate about people, quality, and process as we are.This is a hands-on leadership role for someone who thrives in a dynamic, logistics-heavy, high-performance environment. You'll lead day-to-day operations across our Melbourne, Sydney, and Brisbane studios, bringing structure, energy, and excellence to our frontline teams.Your focus? Building and empowering a team that consistently delivers premium products—on time, beautifully made, and with love.Key Areas of ResponsibilityLeadership & Team ManagementLead and inspire a distributed team of florists, assistants, drivers, & customer care staffSupport and guide local Team Leads in each studioConduct regular site visits to ensure alignment and supportTalent & CultureAttract, select, and retain first-class talent across all operational rolesCultivate a high-performance culture grounded in engagement, accountability, and joy at workCoach and develop individuals to continuously improve in their rolesOperational ExcellenceDrive consistency and excellence in daily production quality and delivery standardsImplement and refine repeatable, scalable processes across all locationsCollaborate with the Managing Director to execute the company's operational strategyIdentify and unlock opportunities for efficiency gains in production workflowsMonitor key metrics including production speed, error rates, and delivery timelinessImprove the unit economics of our operations by getting the best from every hour and every team memberTraining & CommunicationEnsure all team members are properly trained, confident, and set up to succeedEstablish clear, transparent, and frequent communication channels between teams and HQLead with clarity—setting expectations and following through with actionPerformance ExpectationsThe successful candidate will be measured by their ability to:Attract and select exceptional people who align with our culture and standardsRetain and engage staff—keeping morale high and turnover lowAchieve consistently high-quality output from production teamsOptimize production efficiency without sacrificing qualityDevelop and empower individuals to grow in capability and confidenceQualifications & ExperienceProven experience in a senior operations or multi-site leadership role (retail, logistics, hospitality, or creative industries preferred)A strong track record of managing teams of 15+ in fast-paced environmentsDemonstrated ability to build efficient processes and lead cultural transformationExperience hiring, training, and retaining frontline or creative staffMelbourne-based or willing to relocate; must be willing to travel regularly to Sydney and BrisbaneCore Skills & AttributesExceptional communication—clear, honest, and empatheticMaintains high personal standards and expects the same from othersKnows how to energize and activate the best in peopleProcess-oriented with strong attention to detailNot afraid of difficult conversations; calls a spade a spadePassionate about coaching, mentoring, and helping others growHas a record of achieving stretch targets and making the impossible happenResilient and focused—never stops over rubbishOur ValuesDream Big – Think beyond the day-to-day and imagine what’s possibleCommit to Learning & Growth – Always be evolving, personally and professionallyCommunicate Openly & Honestly – Say what you mean with kindness and clarityOwn Your Response – Take responsibility and show up with integrityExpect Excellence – Of yourself and those around you, every single dayHow do your skills match this job?Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a National Operations Manager?How many years of people management experience do you have?Are you available to travel for this role when required?
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