Overview
Join to apply for the
Guest Service Agent
role at
Illawarra Mercury
.
Overlooking the beautiful Kiama Harbour and the Pacific Ocean, The Sebel Kiama provides a unique destination for leisure, conference and corporate guests. The Sebel Kiama is seeking a Guest Service Agent to join their busy and energetic Front Office team.
Responsibilities
Ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
Ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
Attend to all incoming calls via switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex, the