Partner closely with the General Manager to drive focus, alignment and execution of key priorities Lead operational management and business cadence across Small Business Banking QLD Operate as a central connector across the leadership team to ensure delivery and accountability See yourself in our team: You’ll sit at the centre of Small Business Banking QLD, partnering with the General Manager as a trusted operator to drive operational effectiveness, alignment and momentum across the leadership team. Do work that matters: You’ll play a critical role in how the business runs day-to-day, bringing structure, discipline and visibility to priorities, and ensuring leaders are focused, aligned and delivering meaningful outcomes for our customers and people. More specifically you will: Act as a strategic partner to the General Manager - Small Business Banking QLD, driving operational cadence, governance and business rhythm Manage priorities, ensuring the General Manager’s time and leadership focus are aligned to critical business outcomes Lead coordination of leadership team activities including planning cycles, forums, reporting and action tracking Establish and embed effective meeting governance to drive clarity, decision-making and accountability Partner with Talent Acquisition to support hiring outcomes, while managing recruitment workflows including approvals, interview coordination and stakeholder alignment Support onboarding of new hires, ensuring a smooth and well-coordinated integration into the business Identify and implement process improvements, while anticipating risks and coordinating cross-functional activity to maintain momentum and delivery We want to hear from you if you have: Proven experience in operational management, including driving governance, business cadence and execution Experience supporting senior leaders in complex, fast-paced environments Strong judgement and the ability to prioritise competing demands effectively A proactive, solutions-focused mindset with a focus on continuous improvement Confidence engaging and influencing stakeholders at all levels High attention to detail, with the ability to balance strategic thinking and execution The ability to operate with discretion while constructively challenging to improve outcomes Resilience, adaptability and a calm, professional approach under pressure Our culture: We’re a high-performing, collaborative team that values ownership, clarity and continuous improvement, where strong operational discipline and flexibility help us deliver at pace. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 22/04/2026