**Overview**:
PlaySide, Australia's largest independent games company is on the hunt for an cutting-edge and experienced Community Manager to lead us in managing, coordinating, and driving our community strategy for new and existing games. Your mission is to understand the player, advocate for the player, and build an ecosystem where a community can thrive.
In this role, you'll oversee the management of the community, working closely with cross-functional teams, external partners and business stakeholders to define, develop, and execute community related initiatives.
If you enjoy working in the gaming community and have a strong interest in games then this is a great opportunity to join our incredible team.
**Key Responsibilities**:
- Drive direct, active, player-facing engagement and communications for PlaySide brands, on community channels (Social Media, Twitch, Discord, Steam etc.)
- Provide weekly reporting, meaningful insights, and recommendations for PlaySide community channels, with a focus on trends, issues, and community sentiment.
- Develop, execute, and evaluate community strategy, driving key initiatives and advocate programs including contests, live events, content partnerships, and influencer/creator integrations and more.
- Contribute to the creation of compelling product communications such as blogs, patch notes, presentations and more.
- Be a champion and an internal advocate for our players and game communities in assessment of message priority, risk and cultural feedback.
- Work alongside marketing, communications, and game development teams to ensure content strategy is aligned.
- Develop and maintain a comprehensive set of community guidelines and policies, based on community management best practice.
- Make understanding our players a priority, through regular analysis of player data, and driving the player-facing engagement of PlaySide research (player surveys, round tables, focus groups, interviews)
- Cultivate a sense of trust, care, well-being, inclusiveness, and belonging in the community.
- Identify sources of churn in the community and come up with creative ways to address the issues.
- Meet regularly with internal stakeholders across marketing, communications, and game development, providing community insights, updates and guidance on community best-practice, and better ways to engage with the community.
- Ensure all player inquiries are handled in an appropriate amount of time.
- Consult on game releases and community management requirements across the organization.
**What You Bring To The Role**:
- Related community management experience building, managing and scaling online communities
- You have the ability to run and execute player surveys, focus groups, and interviews to understand the target player.
- Comfortable with interacting on all online platforms or happy to learn.
- You can interpret and present findings and insights from quantitative and qualitative sources for the game team to communicate what is important to players.
- You are driven by an ownership mentality and go-getter attitude. You govern your areas of responsibility proactively and reliably. You'll pick the locks and tear down the walls that stand between you and your goals.
- Empathy, you understand community feedback and will put yourself in their mindset and drive actionable decisions based on it
- You are well-versed in proven community-management strategies.
- Excellent teamwork and written/verbal communication skills
- Strong interpersonal skills, ability to develop relationships and communicate with all levels of the organization and with outside groups
- You are able to manage deadlines and work collaboratively in a fast-paced, highly dynamic environment; highly organized, with the ability to work with multiple teams in different countries
- Have a growth mindset and are keen to learn
- Maturity to prioritize and understand where to introduce new processes without slowing things down
- A strong generalist, you can seamlessly shift gears between different working styles and regularly learn new processes
- Passionate about being a community and customer advocate with a willingness to go the extra mile to serve our gamers.
**What we offer here at PlaySide**:
- Playdays - an additional 5 paid days off per year to do something you love.
- Incredible studios based in gorgeous Port Melbourne, right next to the city and many public transport options.
- Industry leading Parental Leave benefits
- Employee Assistance Program to support mental wellbeing
- Mentoring. We're agile and fast growing, giving plenty of chances for you to grow in your role.
- Half price state of the art Gym access! (right next door) - you can wear your free PlaySide Swag!
- Social events! Including Games night, karaoke nights, Movie Nights (We hire out the cinema!), group activities and food trucks! Just as some examples!
- Relocation allowance, if you move to one of our head offices
- The chance to work on some of th
📌 Community Manager
🏢 PlaySide Studios
📍 Melbourne