Support Coordinator PPT
Port Macquarie
For more than Fifty years, we've been supporting people with disability and mental health concerns; and those who are aged, people at risk of homelessness, humanitarian entrants, youth, and Indigenous Australians. It's all part of our goal to provide innovative services which support individuals, strengthen communities and enhance social and emotional wellbeing for all.
The Customer Engagement Team exists to connect participants with an NDIS plan to supports and services in New Horizons and the Community. The team is the first point of contact for NDIS participants, families and Support Coordinators who are seeking information about New Horizons or who have chosen us to provide services for them under an NDIS plan.
The Role
Your role exists to coordinate the delivery of services to clients and supporting staff and clients in achieving the identified program outcomes. You will increase customers' engagement in the planning and delivery of their supports, promoting choice and providing exceptional experiences by ensuring that wellbeing is at the heart of everything we do.
This is a Permanent position and primarily be based in Port Macquarie.
Day to Day Duties
Meet or exceed Coordination of Support targets, and ensure that customer processes are carried out efficiently and within the required timeframes.
Support a caseload of customers to increase their capacity to understand, monitor and manage supports of their choice
Act as the first point of escalation for clients, sharing knowledge, information and expertise with other team members and stakeholders
Increase customers' engagement in the planning and delivery of their supports, promoting choice and providing exceptional experiences by ensuring that wellbeing is at the heart of everything we do.
What you need to have:
-Proven experience developing creative solutions to overcome day to day challenges.
-Relevant Tertiary qualifications and/or significant knowledge and experience in a similar role
-Strong communication and listening skills
-National Criminal History Check (Police Check) and Working with Children Check
-Valid Driver Licence.
New Horizons offers many salary and non-salary benefits, of which you could;
Take advantage of the tax benefits available only to employees who work for a not for profit organization – through lower tax deductions.
· Utilise our Employee Assistance Program providing counselling services
· Develop through Internal and external learning and workplace mentoring
· Grow through Professional development opportunities and secondments
· Access flexible work arrangements
· Take Long Service and/or Parental leave
· Work in a supportive culture and working environment
How to Apply:
To register your interest, please click 'Apply Now' and provide a resume and cover letter outlining your suitability for the role.
If you have questions about this role, or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternate method of submitting your application, please email
Due to high volume of applications, only shortlisted candidates will be contacted
IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 – Section 31.
New Horizons values diversity and encourages applications from people from all walks of Life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.