Job Title:
Senior ESM DevOps
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About the Role:
We are seeking an experienced Senior Enterprise Service Management (ESM) and Integration Engineer to join a dynamic and growing federal government program supporting enterprise-level digital service management systems.
This is a critical role that involves designing, developing, implementing, and maintaining modern ESM solutions integrated with cloud services like AWS and Azure. The focus is on backend integration, automation, and technical support across a wide enterprise ecosystem.
Key Responsibilities:
* Develop and implement scalable ESM solutions aligned with business goals and industry best practices.
* Design and support backend integrations using AWS and Azure services, including Power Apps, SQS, Lambda, and SNS.
* Develop automation scripts and plugins in Python, Java, and Groovy.
* Provide technical support and training to drive effective user adoption.
* Ensure secure system integration with other enterprise tools and platforms.
* Implement compliance and security controls to safeguard sensitive information.
* Identify and deliver process improvement initiatives to enhance service delivery efficiency.
* Evaluate and balance the cost-efficiency of ESM platform investments.
Requirements:
* Minimum 2+ years of experience in ESM or ITSM platforms such as Jira Enterprise Service Management, BMC Remedy, or ServiceNow.
* Proficiency in Python, Java, and Groovy for scripting and integration tasks.
* Experience with AWS or other major cloud service providers.
* Practical understanding of CI/CD tools like GitLab, GitLab Pipelines, and Bitbucket.
* Solid knowledge of ESM platforms including ServiceNow, BMC Helix, Jira Cloud, Cherwell, or equivalent.
* Strong analytical and communication skills with proven ability to work collaboratively in multi-disciplinary teams.
* ITIL Foundation or higher (e.g., ITIL Managing Professional).
* Advanced ESM certifications such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.
* Familiarity with other ESM platforms such as Ivanti, Freshservice, or Zendesk.
* Knowledge of infrastructure-as-code tools such as Terraform or AWS CloudFormation.
* Previous experience in a similar role in large enterprise environments.
What We Offer:
* A dynamic and growing federal government program supporting enterprise-level digital service management systems.
* The opportunity to work with a talented team of professionals in a collaborative and supportive environment.
* A competitive salary package with opportunities for career growth and professional development.