OverviewWe are in search of a customer service representative to join our team.
If you are a motivated professional looking to join a solid team, the Douce Agency is a perfect place to grow your career.Work Arrangement: This is a full-time position working in our office located in Marion, OHResponsibilitiesGreet customers in a qualified manner, both on the telephone and face to faceProvide customers with information, process requested changes and paymentsAnswer phone calls and direct callers to the appropriate partyProcess, sort and route incoming and outgoing mailMonitor and manage inventory of office supplies; order and distribute office supplies as necessaryCoordinate, schedule and confirm appointments and meetingsPerform other administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting researchQualificationsHigh school diploma required; associate\'s degree preferredFlexibility and team oriented0-3 years of relevant experience in an office setting, preferably in an administrative or clerical roleExcellent organizational skills, ability to prioritize, and comfortable working independentlyExceptional oral and written communication skills, including strong spelling, grammar, and punctuationMust be committed to providing outstanding customer service and demonstrate strong interpersonal skillsStrong attention to detailProficient computer skills and ability to operate general office equipmentAbout Patriot Growth Insurance ServicesFounded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States.
Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies.
With over 2,100 employees operating in 150+ locations across 48 states, Patriot's collaborative model delivers resources and strategic support to its agencies.
Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team.
We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.Patriot offers the opportunity to be a part of a fast-growing company since its inception.
We strive to create a flexible and collaborative environment for our employees, and our goal is to provide continual learning and enhanced career opportunities for our dedicated, professional team.BenefitsMedical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit ProgramsCompany paid Short-Term Disability, Long-Term Disability and Group Term LifeCompany paid Employee Assistance ProgramPaid holidaysPersonalized PTO401(k) with employer matchPatriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.
Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time.
For more information, read through our EEO and DE&I; Policy located on our website at.
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