Job ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future.
With us you'll be doing just that, leaving a legacy for all Australians.We have an exciting opportunity for an experienced Customer Enquiries Consultant to join our team on a fixed term basis, within our Customer Engagement team.A bit about your roleThe Customer Enquiries team is accountable for the development and management of customer service functions including customer enquiries, complaint resolution management, and escalation management.This role is an integral part of the frontline team representing the face of nbn as the first point of reference for all external contact.
The role has great emphasis on service delivery and in creating a positive customer service experience.The role will require the consultant to work across multiple channels of enquiries including inbound and outbound calls, responding to email communication, identifying and escalating Health & Safety risks.
A bit about you The successful candidate will bring strong customer service skills, effective communication skills (verbal and written) and resilience to handle complex customer enquiries.
You will also need a strong customer focus with the ability to resolve issues effectively and efficiently.You are a team player who works well autonomously, in a team environment and can comfortably manage a busy workload.Lastly, you will be comfortable with working a Monday to Friday rotational roster from 8am – 6.15pm.Life at nbnTo be part of nbn is to be part of something bigger.
There's so much more from here.
Our pioneering spirit drives us forward every day.
Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere.
We're continuing to create Australia's network—a network made for more.
Not just a way for everyone to do the things they love but transforming the way they do them.A more inclusive working worldnbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
We champion equal opportunities for all employees.
If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via ******) and we will adjust to meet your needs.Where to from here?
If you think this role might be for you, we want to hear from you.
Please apply by following the links and send your resume only.
We do not require a cover letter or any selection criteria to be addressed.
Please note that this role will be a 12-month fixed-term position.Worker TypeFixed Term (Fixed Term)Time TypeFull time