Job Summary:
We are seeking a passionate and customer service focused Technician/Salesperson to join our team at Harvey Norman Browns Plains Technology & Entertainment. As a key member of the sales team, you will be responsible for delivering Great Service, Always to our customers.
Key Responsibilities:
* Provide exceptional customer service and support in a fast-paced retail environment.
* Develop and maintain a high level of product knowledge in Technology and Entertainment to effectively respond to customer queries.
* Assist customers with their technology needs, including peripherals such as digital cameras, printers, networking, and software programs.
* Serve customers while managing work tasks around their needs and provide timely and efficient solutions.
* Resolve customer complaints and make quick decisions to ensure customer satisfaction.
* Exceed individual and store sales targets through proactive selling techniques and effective communication.
* Work across retail hours, including weekends, public holidays, and late nights, to meet the needs of our customers.
Requirements:
* Experience working in a customer-focused, successful retail environment.
* High level of technical knowledge in Technology and Entertainment, including PCs, software, and related peripherals.
* Knowledge of home entertainment solutions and ability to find the best outcomes for customers.
* Strong communication and interpersonal skills to build strong relationships with colleagues and customers.
* Ability to work in a team environment and contribute to a positive and supportive workplace culture.
What We Offer:
* Generous staff discounts.
* Incentive-based promotions.
* Support for career progression and professional development.
* An environment that recognizes and rewards good performance.
* A flexible and positive work environment.
If this role aligns with your passion for delivering exceptional customer service and growing your career, please submit your application for consideration.