Job Description - Guest Relations Manager (HOT0BKQZ) Job Number: HOT0BKQZ Work Location DoubleTree by Hilton, Perth Northbridge, 100 James St, Perth 6003 Position Title: Guest Relations Manager Overview Join us at the DoubleTree by Hilton Perth Northbridge, where guests enjoy 206 stylish rooms with modern amenities and scenic city views. Our facilities include a rooftop swimming pool, a 24-hour fitness centre, and James St Bar + Kitchen, offering delicious grill items, tapas, and cocktails for a memorable stay. Why Work With Us? We foster a supportive environment that encourages coaching, training, and development to help you find your passion, whether you're starting in hospitality or advancing your career. Employee Benefits Smart uniform provided and launderedComplimentary meals during shiftsPersonal development programs supported by our Learning and Development ManagerParticipation in our Corporate Responsibility initiatives ( )Team Member Travel Program: discounted hotel stays worldwide from $70 per night25% discount on Food and Beverages at our outletsReferral bonus of $100 per successful hireFour weeks of annual leave plus public holidaysDiscounted Bupa health coverModern, inclusive team areasContinuous recognition programs Key Responsibilities Lead and motivate the Front Office teamEnhance guest experiences, especially for VIPs and long-stay guestsEnsure accuracy and protocol adherence in data tasksRespond promptly and effectively to guest inquiries and requestsPromote hotel amenities and services, exceeding guest expectations Candidate Profile Proven experience in a similar roleAustralian work rights and residency in PerthOutgoing, friendly personality with leadership qualitiesExcellent communication skills in English; multilingual abilities are a plusTechnologically proficient with a focus on data security and accuracy Our Ethos We embody the Hilton spirit: Hospitality, Integrity, Leadership, Teamwork, Ownership.